Terms and Conditions 

These General Terms and Conditions ("GTC") contain the terms and conditions for the use of the online store operated by Zita Csapó (registered office: 1148 Budapest, Lengyel u. 28., tax number: 72757121-1-42), as the service provider ("Seller"). Please use our services only if you agree with all points and consider them binding upon yourself. This document will not be filed; it is concluded exclusively in electronic form (it does not constitute a written contract) and does not refer to a code of conduct.

Service Provider Details 

Basic Provisions

1.1. Issues not regulated in these Terms and Conditions, as well as the interpretation of these Terms, are governed by Hungarian law, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code ("Ptk.") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

1.2. By placing your order, you accept our General Terms and Conditions, which form part of the contract to be concluded. The language of the contract is Hungarian. The contract is established upon the confirmation of the order, subject to the acceptance of these General Terms and Conditions. Orders are placed electronically through the webshop interface. 

1.3. Purchasing from the webshop or ordering a service does not constitute the purchase of copyright; it remains the property of the creator in all cases. The purchase does not entitle the user to secondary use for business purposes. Commercial use requires written permission and a specific license agreement.

1.4. Availability is provided through the contact details specified under the "Contact" menu item.  

Data Management Rules 

1.5. The Service Provider processes the Customer's personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the current Data Protection Policy (Privacy Policy) of the website. The detailed rules for the processing, storage, and protection of personal data are available at the following link: https://zindalart.hu/en/privacypolicy/

Range of Products and Services 

1.6. The products are available for purchase exclusively online. As a tax-exempt entrepreneur (VAT-free), the VAT rate on the product price is 0%. The prices indicated on the website do not include packaging and delivery fees.

1.7. In the webshop, the Service Provider provides a detailed name and description for each product, along with a photo. The images displayed on the product pages may differ from reality and, in some cases, serve as illustrations only.

1.8. Physical Products: Custom graphics, paintings, and prints printed on premium art cardstock. Please note that the purchase and delivery of physical products are available exclusively within the territory of Hungary.

Digital Products: Downloadable illustrations and adult coloring pages in PDF or JPEG format.

Custom Services: Logo design, menu/drink list design, wedding accessories, and creation of custom illustrations.

Rendelés menete

Order Process

1. Selection of the Product: The Customer adds the selected product(s) to the virtual cart by clicking the "Add to Cart" (Kosárba teszem) button.

2. Reviewing the Cart: The Customer can check the contents and the total price of the cart at any time. Here, it is possible to modify the quantities or remove items.

3. Providing Data: After clicking the "Checkout" (Pénztár) button, the Customer must provide the necessary data for the fulfillment of the order (Name, E-mail, Billing address, and Shipping address for physical products).

4. Payment and Shipping Method: The Customer selects the preferred payment method (e.g., Bank transfer) and shipping method (available only within Hungary).

5. Finalizing the Order: Before clicking the "Order" (Megrendelés) button, the Customer has the opportunity to review the data and must accept the Terms and Conditions (GTC) and the Privacy Policy.

6. Order Confirmation: Following the order submission, the Service Provider sends an automatic confirmation e-mail to the Customer containing the details of the order. The contract is concluded when the Service Provider confirms the order.

Order Processing and Fulfillment 

1.13. Orders are processed continuously. The general fulfillment deadline is within 3 working days from the date of confirmation. If the Service Provider and the User have not agreed on a specific time of fulfillment, the Service Provider is obliged to fulfill the contract at the time or within the period specified in the User's request, or in the absence of such a request, within thirty days of the order's arrival at the latest.

1.14. If the Service Provider fails to fulfill their contractual obligation because the product specified in the contract is unavailable, they must inform the User immediately and refund the amount paid by the User without delay, but no later than within thirty days. Fulfillment of this obligation does not exempt the Service Provider from other consequences of their breach of contract.

Right of Withdrawal 

1.15. Right of Withdrawal: In accordance with Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the User may withdraw from the contract within 14 days of receiving the ordered physical product without giving any reason and may return the product (except for custom-made products).

Digital Products and Custom Services: In accordance with current legislation, regarding digital content provided on a non-tangible medium (e.g., downloadable coloring pages), the Buyer loses their right of withdrawal once the download has commenced. In the case of custom graphic design services, withdrawal is limited once the work has begun.

1.16. Procedure for Exercising the Right of Withdrawal: The buyer may exercise the right of withdrawal within 2 working days of ordering the product. Once the product has been dispatched (shipped), withdrawal can no longer be accepted. In the event of a withdrawal within the specified 2 working days, the webshop will refund the purchase price immediately, but no later than within 14 days. In the case of Cash on Delivery (COD), the buyer may exercise the right of withdrawal until the product is received; after the product has been received, a refund can only be issued based on an individual assessment in the event of a quality complaint.

Complaint Handling and Dispute Resolution 

1.17. Complaints regarding quality may be submitted.

1.18. The Consumer may submit complaints regarding the product or our activities via the following contact details: zindalart@gmail.com.

1.19. The Service Provider and the User shall attempt to settle their disputes amicably. For any legal disputes arising under these Terms that cannot be settled by agreement within 30 (thirty) calendar days, the parties stipulate the jurisdiction of the competent Court/Tribunal. Budapest, October 23, 2024.

Complaints will be investigated immediately and resolved according to possibilities. If the Consumer does not agree with the handling of the complaint or if immediate investigation is not possible, the Service Provider will respond in writing to the complaint and its position within 30 days of receipt.

If the Seller rejects the complaint, they shall inform the Consumer in writing about which authority or Conciliation Body (Békéltető Testület) proceedings may be initiated. This information shall include the seat, mailing address, and contact details (website, e-mail, phone number) of the competent authority and the Conciliation Body based on the Consumer's place of residence/stay, as well as the Seller's position regarding the use of the Conciliation Body procedure.

If the dispute is not resolved through negotiations, the Consumer may exercise the following enforcement options:

Consumer Protection Authority Proceedings: In the event of a violation of consumer rights, the Consumer is entitled to lodge a complaint with the Consumer Protection Authority competent according to their place of residence. The authority decides on the conduct of the procedure after evaluating the complaint. First-instance tasks are performed by the district offices. Contact: https://kormanyhivatalok.hu/

Court Proceedings: The Consumer is entitled to enforce their claim arising from the dispute before a court within the framework of civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body (Békéltető Testület) Proceedings: The Consumer is entitled to turn to the Conciliation Body competent according to their place of residence/stay if their complaint is rejected. A prerequisite for initiating the procedure is that the Consumer attempts to resolve the dispute directly with the Seller.

The Seller has an obligation to cooperate in the Conciliation Body proceedings. Accordingly, the Seller must send a response to the Conciliation Body's request and appear at the hearing, ensuring the participation of a person authorized to reach a settlement.

If the Seller's seat is located outside the county of the competent Conciliation Body, the obligation to cooperate extends to offering the possibility of a written settlement. Failure to comply with this cooperation obligation may result in a mandatory fine by the Consumer Protection Authority.

The Consumer may request the initiation of the Conciliation Body procedure in writing (via letter, fax, or electronically on the Body's website) addressed to the President of the Body.

The application for the Conciliation Body procedure must include:

• The Consumer's name, place of residence/stay, and contact information.

• The name and registered office/premises of the company involved in the consumer dispute.

• The Consumer's position and the relevant evidence and facts.

• A statement by the Consumer that they have attempted to resolve the dispute directly with the business concerned.

• A statement by the Consumer that they have not initiated any other Conciliation Body proceedings in the matter, have not started mediation, have not filed a statement of claim, and have not submitted an application for a European order for payment.

• A motion for the decision of the Body.

• The Consumer's signature.

• If the Consumer has requested a body other than the competent Conciliation Body, the designation of that body.

The document (or a copy thereof) referred to by the Consumer as evidence must be attached to the application.

If an authorized representative acts in the matter, the power of attorney issued by the Consumer must be attached to the application.

Further information on Conciliation Bodies: https://www.bekeltetes.hu